{"id":102674,"date":"2026-03-07T12:22:17","date_gmt":"2026-03-07T11:22:17","guid":{"rendered":"https:\/\/www.iberia-experience.eu\/politique-de-remboursement-et-de-retour\/"},"modified":"2026-03-26T10:10:02","modified_gmt":"2026-03-26T09:10:02","slug":"politique-de-remboursement-et-de-retour","status":"publish","type":"page","link":"https:\/\/www.iberia-experience.eu\/fr\/politique-de-remboursement-et-de-retour\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"

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Besoin d'aide ?<\/h5>\n

Vous avez une question ? Nous y r\u00e9pondons. <\/h1>\n
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At vero eos et accusamus iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti quos at dolores molestias excepturi sint occaecati cupiditate.<\/p>\n<\/div>\n<\/div>\n

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Conditions de la boutique en ligne et politique de remboursement IBEX26 | Forfaits Premium<\/h3>\n

 <\/p>\n

Champ d’application<\/strong><\/p>\n

Ces conditions s’appliquent aux achats effectu\u00e9s dans la boutique en ligne IBEX26, qui vend uniquement des forfaits Premium (4 nuits dans un h\u00f4tel 4 \u00e9toiles avec demi-pension pendant l’\u00e9v\u00e9nement). Aucune marchandise n’est en vente. <\/p>\n

Produits et tarification<\/strong><\/p>\n

Les forfaits Premium sont vendus par personne pour un s\u00e9jour de 4 nuits ; les types de chambres et les prix sont indiqu\u00e9s sur les pages Boutique<\/a> et Tarifs<\/a>.
Les prix sont en EUR et incluent la TVA le cas \u00e9ch\u00e9ant. Les stocks sont limit\u00e9s et attribu\u00e9s selon le principe du premier arriv\u00e9, premier servi. <\/p>\n

Commande et paiement<\/strong><\/p>\n

Le paiement int\u00e9gral est effectu\u00e9 de mani\u00e8re s\u00e9curis\u00e9e lors du r\u00e8glement. Votre r\u00e9servation est confirm\u00e9e lorsque vous recevez un e-mail de confirmation.
Les types de chambres collectives (deux et trois personnes) n\u00e9cessitent une r\u00e9servation unique pour l’ensemble du groupe. Veuillez avoir les noms de tous les participants \u00e0 disposition. <\/p>\n

P\u00e9riode de r\u00e9tractation (remboursements dans les 14 jours)<\/strong><\/p>\n

Annulez votre forfait Premium dans les 14 jours calendaires suivant l’achat pour recevoir un remboursement sur votre moyen de paiement d’origine. Pour demander un remboursement, envoyez un e-mail \u00e0 shop@iberia-experience.eu en indiquant votre num\u00e9ro de commande. Des frais administratifs de 50 \u20ac seront d\u00e9duits du remboursement. Les remboursements approuv\u00e9s sont g\u00e9n\u00e9ralement trait\u00e9s sous 5 \u00e0 10 jours ouvrables. <\/p>\n

Apr\u00e8s 14 jours : transferts (r\u00e9servation compl\u00e8te uniquement)<\/strong><\/p>\n

Au-del\u00e0 de la p\u00e9riode de 14 jours, les billets ne sont pas remboursables. Vous pouvez toutefois transf\u00e9rer l’int\u00e9gralit\u00e9 de votre r\u00e9servation \u00e0 un ou plusieurs nouveaux participants moyennant des frais administratifs de 50 \u20ac par r\u00e9servation.
Les transferts partiels ne sont pas autoris\u00e9s. Pour les r\u00e9servations de deux ou trois personnes, le transfert doit couvrir l’int\u00e9gralit\u00e9 de la r\u00e9servation telle qu’effectu\u00e9e initialement.
Vous devez fournir les informations compl\u00e8tes du ou des nouveaux participants, comme pour la r\u00e9servation d’origine (noms complets conformes \u00e0 la pi\u00e8ce d’identit\u00e9, coordonn\u00e9es, nationalit\u00e9, date de naissance, notes alimentaires et tout document de pilote requis par l’\u00e9v\u00e9nement).
Contactez shop@iberia-experience.eu d\u00e8s que possible pour initier un transfert. Le traitement est soumis \u00e0 la transmission en temps utile de donn\u00e9es exactes avant l’enregistrement. <\/p>\n

Modifications, surclassements et disponibilit\u00e9<\/strong><\/p>\n

Les modifications de chambre ou d’occupation sont soumises \u00e0 disponibilit\u00e9 et peuvent n\u00e9cessiter une annulation dans le d\u00e9lai de 14 jours et une nouvelle r\u00e9servation aux tarifs en vigueur.
Les changements de nom sur place (\u00e0 l’enregistrement) ne sont pas pris en charge.<\/p>\n

Annulations au-del\u00e0 de 14 jours, non-pr\u00e9sentation et d\u00e9part anticip\u00e9<\/strong><\/p>\n

Les r\u00e9servations ne sont pas remboursables au-del\u00e0 de la p\u00e9riode de 14 jours.
Les non-pr\u00e9sentations et les nuits ou services non utilis\u00e9s ne sont pas remboursables.<\/p>\n

Assurance<\/strong><\/p>\n

L’assurance annulation n’est pas incluse avec les billets IBEX. Chaque participant est responsable de souscrire toute assurance voyage, h\u00e9bergement et annulation d’\u00e9v\u00e9nement, ainsi qu’une couverture m\u00e9dicale, voyage et assistance d\u00e9pannage. <\/p>\n

Force majeure et modifications de l’organisateur<\/strong><\/p>\n

En cas de force majeure affectant un participant (par exemple, d\u00e9c\u00e8s ou situation de sant\u00e9 critique), l’organisation se r\u00e9serve le droit, au cas par cas et \u00e0 sa seule discr\u00e9tion, d’approuver une demande de remboursement. Des justificatifs peuvent \u00eatre requis.
Si l’\u00e9v\u00e9nement est annul\u00e9 ou modifi\u00e9 de mani\u00e8re substantielle par l’organisateur, les participants inscrits seront inform\u00e9s des options disponibles, qui peuvent inclure une nouvelle date, un avoir ou un remboursement conform\u00e9ment aux exigences l\u00e9gales. <\/p>\n

Frais accessoires et dommages \u00e0 l’h\u00f4tel<\/strong><\/p>\n

Tous les frais accessoires, d\u00e9p\u00f4ts ou frais de dommages de l’h\u00f4tel sont \u00e0 la charge du ou des clients et ne sont pas couverts par IBEX.<\/p>\n

M\u00e9thode et d\u00e9lais de remboursement<\/strong><\/p>\n

Les remboursements approuv\u00e9s sont retourn\u00e9s uniquement sur le moyen de paiement d’origine. Les d\u00e9lais de traitement peuvent varier selon le prestataire. <\/p>\n

Contact<\/strong><\/p>\n

Pour les transferts, modifications ou demandes de remboursement : shop@iberia-experience.eu<\/p>\n

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Conditions de la boutique en ligne et politique de remboursement IBEX26 | Forfaits Premium   Champ d’application Ces conditions s’appliquent aux achats effectu\u00e9s dans la boutique en ligne IBEX26, qui vend uniquement des forfaits Premium (4 nuits dans un h\u00f4tel 4 \u00e9toiles avec demi-pension pendant l’\u00e9v\u00e9nement). Aucune marchandise n’est en vente. Produits et tarification Les […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-102674","page","type-page","status-publish","hentry"],"yoast_head":"\nPolitique de remboursement et d'annulation IBEX26 \u2014 P\u00e9riode de r\u00e9tractation de 14 jours<\/title>\n<meta name=\"description\" content=\"Remboursement int\u00e9gral dans les 14 jours suivant l'achat. 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